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What is life insurance?

Life insurance is a type of cover that can pay out money to your loved ones if you die during the policy term. The money is usually paid as a lump sum and can help your family stay financially secure at a difficult time.

You choose how much cover you want and how long you want the policy to last. If you die while the policy is active, your family could make a claim. If the claim is accepted, the insurer pays out the agreed amount.

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How does Surely life insurance work?

Surely helps you compare cover, policy length and provider options, so you can choose protection that suits your needs. You can apply online yourself or over the phone with support from a qualified protection adviser.

Types of life insurance compared

Compare the main types of life insurance to see which one may suit you best.

Policy type Best for How payout works Typical cost p/m Things to consider
level-term-life-insuranceLevel term Families, fixed cover needs Pays a fixed lump sum if you die during the policy term Around £25 per month Good for family protection, but the cover does not rise with inflation.
decreasing-term-life-insuranceDecreasing term Repayment mortgage cover Payout reduces over time, usually in line with a mortgage balance Around £17 per month Often cheaper, but the payout gets smaller over time.
whole-of-lifeWhole of life Lifelong cover, estate planning Pays out whenever you die, as long as premiums are paid Around £102 per month Covers you for life, but usually costs more.
joint-life-4Joint life Couples wanting one shared policy Pays out once when the first person dies Around £37 per month Can be cheaper than two policies, but usually only pays once.
over-50-life-insurance-2Over-50s Older applicants wanting simple acceptance Usually pays a fixed lump sum when you die after any waiting period Around £29 per month Easy to apply for, but payouts can be lower and premiums can add up.
critical-illness-coverCritical illness cover People who want a lump sum after serious illness Pays a lump sum if you are diagnosed with a covered critical illness Around £25 per month Can be valuable protection, but illnesses and definitions vary by insurer.
income-protection-insuranceIncome protection insurance People who rely on their income Pays a monthly income if illness or injury stops you working Around £18 to £40+ per month Price depends heavily on your age, job, income, waiting period and how long the policy pays out.
health-insurancePrivate health insurance Faster access to private medical treatment Helps pay for eligible private diagnosis, treatment and hospital care Around £83 per month for an individual Cover levels vary widely, and existing conditions may not be covered.

Average costs are indicative UK market figures only. Your own price can be higher or lower depending on your age, smoker status, health, occupation, cover amount, policy length, postcode, excess, insurer and underwriting result. Surely compare a wide-range of UK insurers when providing quotes.

Life insurance cover calculator

A quick and simple way to estimate how much life cover could be right for you and your family.

Your estimated life cover amount 300,000

This estimate is based on replacing your monthly contribution for 15 years.

This is a simple estimate only and does not provide financial advice. The right amount of cover depends on your circumstances, existing savings, debts, employer benefits and your family’s needs.

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Can I get life insurance with pre-existing conditions?

Yes, you may still be able to get life insurance if you have a pre-existing medical condition. A health condition does not automatically mean you will be declined.

At Surely, we help people with medical conditions compare life insurance options from a range of providers. Different insurers assess medical conditions in different ways, so it is worth checking your options before assuming cover is not available.

What insurers may look at
The price and availability of cover can depend on:

Your condition Your condition

Some conditions are easier to cover than others.

How severe it is How severe it is

Mild or well-managed conditions may be viewed more favourably.

Treatment and medication Treatment and medication

Insurers may ask about medication, treatment, surgery or recent symptoms.

When you were diagnosed When you were diagnosed

A recent diagnosis may be treated differently from a stable long-term condition.

Your age and health Your age and health

Your age, weight, lifestyle and general health can affect your quote.

The insurer's rules The insurer’s rules

Each insurer has its own underwriting process.

Good to know

Answering application questions honestly and keeping up with monthly payments can reduce the chance of problems if your loved ones ever need to make a claim.

Things to know before buying life insurance

Before you buy life insurance, it helps to understand a few simple things. This can make it easier to choose the right policy and avoid problems later.

1 Answer questions honestly Answer questions honestly

Give accurate details about your health, lifestyle and medical history.

2 Check what is covered Check what is covered

Some policies have exclusions, so always check when the policy would and would not pay out.

3 Keep up with payments Keep up with payments

If you miss payments, your policy could stop and your loved ones may no longer be covered.

4 Know your cooling-off period Know your cooling-off period

Most policies give you time to cancel after buying.

5 Check terminal illness cover Check terminal illness cover

Some policies may pay out early if you are diagnosed with a terminal illness.

6 Think about writing the policy in trust Think about writing the policy in trust

This may help the payout reach your chosen beneficiaries more quickly.

7 Review your cover over time Review your cover over time

Your needs may change if you buy a home, have children or take on new debts.

Good to know

Surely can help you compare life insurance options, but you should always read the policy details carefully before you buy.

Get advice over the phone

If you would prefer to speak to someone, our qualified protection advisors can help you compare life insurance options and answer your questions.

0800 3411 495

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Client review

Fred L
Terrific experience securing life insurance, illness cover and income protection for my wife and I. Definitely made things simple and answered all my questions clearly making things really clear and easy to understand. Left me with peace of mind. Read review on Trust Pilot.

Fred LBrighton

Surely FAQs

Do I need life insurance?

You may need life insurance if someone depends on you financially. This could be a partner, children, or anyone who would struggle to pay the mortgage, bills, debts or everyday costs if you were no longer around.

Life insurance is often worth considering if you have children, a shared mortgage, a partner who relies on your income, or debts that could affect someone else. It can provide a lump sum to help your loved ones stay financially secure after your death.

You may not need life insurance if nobody depends on your income, you have no major debts, or you already have enough savings or employer cover to protect your family. Life insurance is not a legal requirement for a mortgage in the UK, although some lenders may  ask for it as part of their own conditions.

Good to know: Surely can help you compare life insurance options based on your needs, budget and personal circumstances. The right amount of cover depends on what you want the payout to help with, not just the cheapest monthly price.

How much life cover is right for me?

The right amount of life cover depends on what you want the payout to help with. There is no single correct number, because every family’s finances are different.

A simple way to work it out is to add up the main costs your loved ones may need help with, then subtract any savings or existing cover you already have. MoneyHelper says the amount of cover you need can depend on your debts, mortgage or rent, number of dependants and income.

You may want to include:

  • Your mortgage or rent
  • Outstanding debts
  • Day-to-day living costs
  • Childcare or education costs
  • Funeral costs
  • A few years of income replacement
  • Any existing savings or employer death-in-service cover

The Surely life insurance calculator can help you determine the amount of cover you might need based on your circumstances.

Good to know: choosing too little cover could leave your family short, but choosing too much could mean paying more than you need. Surely can help you compare life insurance options based on the amount of cover that suits your needs and budget.

Can I change or cancel my life insurance policy?

Yes, you can usually cancel a life insurance policy, but changing it depends on your insurer and the type of policy you have.

Most life insurance policies come with a 30-day cooling-off period. If you cancel during this time, you should usually get back any premiums you have paid, although the insurer may deduct a small amount for the days you were covered.

After the cooling-off period, you can still usually cancel, but you may not get back the premiums you have already paid. MoneyHelper says there are usually no cancellation fees for life insurance, but you should always check your policy terms first.

You may also be able to change parts of your policy, such as your cover amount, policy term or beneficiaries, but this depends on the insurer. Some changes may require new health questions or a new application.

Good to know: if you are replacing an existing policy, do not cancel it until your new cover is in place. This can help avoid a gap where your loved ones are not protected. Aviva gives the same guidance when switching life insurance policies.

What types of life insurance are available?

The main types of life insurance are term life insurance, decreasing life insurance, whole of life insurance, joint life insurance and over-50s life insurance.

Term life insurance covers you for a set number of years and can pay out if you die during that time.

Decreasing life insurance is often used to help protect a repayment mortgage, because the payout usually reduces over time.

Whole of life insurance can cover you for the rest of your life, as long as the policy stays active and premiums are paid.

You can also choose joint life insurance, which covers two people under one policy and usually pays out once, or over-50s life insurance, which is designed for people aged 50 and over.

Good to know: the right type of life insurance depends on what you want to protect, such as your mortgage, your income, your children, or your partner’s financial security. Surely can help you compare options from a wide range of providers.

When does life insurance pay out?

Life insurance usually pays out if you die while your policy is active and a valid claim is made. The money is usually paid as a lump sum to your loved ones or chosen beneficiaries.

A claim may depend on the type of policy you have, whether your monthly payments were up to date, and whether the information given when you applied was accurate. Some policies may also include critical illness cover, which could pay out early if you are diagnosed with a terminal illness that meets the policy terms.

Most life insurance claims are paid. ABI figures show that UK insurers paid 96.5% of new life insurance claims in 2024, with an average payout of £79,703.

Good to know: life insurance may not pay out if the policy has ended, payments were missed, exclusions apply, or important information was missing or incorrect when you applied. Surely helps you compare policies, but you should always read the policy terms before buying.

How much life insurance cover should I choose?

The right amount of life insurance cover depends on what you want the payout to help with. For some people, that means covering a mortgage. For others, it means helping with household bills, childcare, debts, funeral costs or replacing income for a number of years.

A simple way to estimate your cover is:

Mortgage + debts + family living costs + childcare/education + funeral costs – savings or existing cover = possible cover amount

MoneyHelper says the amount of life cover you may need can depend on things like your mortgage or rent, debts, number of dependants and income. It also suggests thinking about whether you already have savings or workplace benefits that could support your family. Use the Surely calculator.

Good to know: choosing too little cover could leave your family short, but choosing too much could mean paying more each month than you need to. Surely can help you compare life insurance options based on your cover amount, policy term and personal circumstances.

What happens if a life insurance claim is rejected?

Most valid life insurance claims are paid. According to the Association of British Insurers, UK insurers paid 96.5% of new life insurance claims in 2024, with an average payout of £79,703.

A claim can still be rejected if the insurer believes the policy terms have not been met. This may happen if:

  • monthly payments were missed
  • the policy had already ended
  • an exclusion applies
  • important health, lifestyle or medical information was missing or incorrect when the policy was taken out

Surely’s view: a rejected claim does not always mean the matter is finished. Your loved ones should ask the insurer for a clear explanation, check the policy documents, and provide any missing information if something has been misunderstood.

If they still disagree, they can make a formal complaint to the insurer. If the complaint is not resolved, they may be able to escalate it to the Financial Ombudsman Service.

The best way to reduce the risk of claim problems is to answer all application questions honestly, keep payments up to date, and read the policy terms before buying.

Life insurance claims are usually paid

Most valid life insurance claims in the UK are paid. According to the Association of British Insurers, UK insurers paid 96.5% of new life insurance claims in 2024, with an average payout of £79,703. The ABI also reported that protection insurers paid a record £8 billion across individual and group protection claims in 2024.

96.5% 96.5%

of new life insurance claims paid

£79,703 £79,703

average payout

£8 billion £8 billion

paid across protection claims in 2024

Surely’s view

Life insurance is designed to give your loved ones financial support when they need it most. Claim problems are less likely when you answer application questions honestly, keep your payments up to date, and choose cover that matches your needs.

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Why trust Surely?

Clear information, regulated service and trusted support when comparing life insurance.

15+ years of expertise
Financial services experience and life insurance insight.


Content reviewed by Paul Gillooly

Rated 4.5/5 on Trustpilot
Based on 16 reviews.

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Broker, not insurer
We help you compare quotes from a range of UK life insurance providers.

Surely is a registered trading name of PJG Financial Limited (company number SC535782), 5 South Charlotte Street, Edinburgh, EH2 4AN.

Page Author Paul Gillooly Life Insurance Expert at Surely

Paul is a life insurance expert with 15 years’ experience in financial services and financial advice. He creates clear, practical content to help people understand and compare life insurance. View Full Bio

Last Updated 16 Jun, 2026

We regularly review and update our content.

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