Terms and conditions

Who we are

Surely is a trading style of PJG Financial Limited, a company registered in Scotland under company number SC535782. Our registered office is 5 South Charlotte Street, Edinburgh EH2 4AN.

PJG Financial Limited is authorised and regulated by the Financial Conduct Authority under firm reference number 919697, and is registered with the Information Commissioner’s Office under registration number ZB537016.

Surely is an insurance broker, not an insurer. We help customers compare life insurance and protection products from selected UK insurers, brokers and adviser partners. We may provide quotes online, arrange contact with a qualified protection adviser, or introduce you to a suitable partner, depending on your enquiry. We may receive a commission if you take out a policy.

Our service

Surely provides an insurance broking service online and by telephone. We help you compare life insurance and protection products based on the information you give us.

Depending on your enquiry, we may provide quotes online, arrange contact with a qualified protection adviser, or introduce you to a selected insurer, broker or adviser partner.

Any quote, policy offer, premium, level of cover or acceptance decision is subject to eligibility, underwriting and insurer terms. We do not guarantee that you will be accepted for cover, or that any particular insurer will offer you a policy.

Advice and information

The information on our website is general information only and does not take account of your full personal circumstances.

Where personal advice is provided, this is made clear during the customer journey. Advice may be provided by a qualified protection adviser at Surely or at one of our selected partner firms, depending on your enquiry.

Your responsibilities

• You agree that any information you give us is accurate, complete and up to date. False or misleading information may affect the outcome of your enquiry.
• You agree to use our website only for lawful purposes.
• You agree not to misuse the website or attempt to disrupt the service.

Quotes, policies and acceptance

We do not guarantee that you will receive a quote or be accepted for any product. Acceptance, pricing and cover decisions are made by the insurer, provider or broker you are introduced to.

The terms of any policy you take out, including cancellation rights and any cooling off period, are set out in the documentation provided by the insurer or adviser arranging your cover. Please read that documentation carefully.

Other firms we work with

We may pass your information to insurers, brokers, advisers or other partners so they can prepare quotes, give advice or arrange cover. These firms are responsible for their own services, products and decisions. We are not responsible for their actions, products or services.

Your information and privacy

How we collect, use and protect your personal information is set out in our privacy policy. PJG Financial Limited is registered with the Information Commissioner’s Office under registration number ZB537016.

Intellectual property

All content on this website, including text, design, logos and graphics, is owned by or licensed to us. You may not copy, reproduce or use any of it without our permission.

Availability of the website

We aim to keep the website available and working correctly, but we do not guarantee uninterrupted access. We may update, change or withdraw the website at any time without notice.

Links to other websites

Our website may contain links to other websites. We are not responsible for the content, security or privacy practices of those websites.

Limitation of liability

To the fullest extent permitted by law, PJG Financial Limited will not be liable for any loss or damage arising from your use of this website, or from any products or services obtained through third parties.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded under the law.

Changes to these terms

We may update these terms and conditions from time to time. The latest version is always available here on our website.

Governing law

These terms are governed by the law of Scotland. If you are a consumer, you also benefit from any mandatory protections given to you by the law of the country where you live, and you may be able to bring a claim in the courts there. Otherwise, the courts of Scotland have jurisdiction.

Contact us

If you have any questions about these terms and conditions, you can email contact@surely.co.uk, call 0800 3411 495, or write to PJG Financial Limited, 5 South Charlotte Street, Edinburgh EH2 4AN.